Terms and Conditions

These terms and conditions and your use of this website are governed by English law and you agree to submit to the non exclusive jurisdiction of the English court. This law does not affect your statutory rights.

Delivery Policy & Terms

Please view our Delivery page for more details

Description, pricing & availability of goods

Prices and availability of goods is subject to change without notice. However the customer will only pay the price of goods at the time of purchase.  Due to the nature of our products, there could be some variation in the weight received compared to the weight advertised. We will always do our very best to achieve the advertised weights, however due to items being cut by hand we cannot guarantee precise weights.

We manage our inventory so that in most instances, a product that is advertised for sale, will be in stock.  However, at times we may be temporarily out of stock.  If this is the case, we will contact you so that you may choose between a refund on the item, receiving it when it is back in stock or selecting an alternative product. Whilst we take the utmost care to ensure that all product descriptions, images, information & prices are accurate, we do not accept any liability for any inaccuracies, errors or omissions.

Orders will be accepted & processed at our sole discretion & we reserve the right to decline orders without providing an explanation.

Payment

All of our online payments will be processed through World Pay. We use World Pay to ensure the highest possible level of security and fraud protection for our customers, accepting all of the major credit & debit cards.

Complaints

Should you have any form of complaint regarding any service or product that you have received from Dunwood, please contact us

Cancellation/Returns

Please view our cancellation/returns policy